The Industry Pulse: Updates on Experian, S&P, and More …

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The Industry Pulse: Updates on Morningstar and More ...
The Industry Pulse Updates on Morningstar and More


From new appointments and rankings to new partnerships and mergers, get the latest industry buzz in this update.

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Susan Allen has been appointed as Head of Product for Experian Mortgage, the company announced recently. With more than 25 years’ experience as a risk management and product leader, Allen will be responsible for product strategy and execution of Experian’s suite of solutions for the mortgage industry. Allen, a recognized industry expert on mortgage data and analytics, property valuation, and risk management, is a patented inventor who has launched award-winning risk and analytics solutions.

“At Experian, we want to support a modern mortgage experience through data, analytics and empowered consumers,” said Michele Bodda, General Manager Experian Mortgage. “We’re improving the current experience by reducing the time from mortgage application to close, mitigating fraud, and digitizing processes. I’m confident Susan’s leadership will be a tremendous asset to our team and our mission.”

Allen has previously worked for CoreLogic, JPMorgan Chase, and General Motors Acceptance Corporation.

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Computershare Loan Service’s Specialized Loan Servicing’s “above average” ranking has been reaffirmed by global ratings agency S&P. S&P reported that Computershare’s U.S. mortgage servicing unit has invested in and matured its technology and operations commensurate with the measured growth of its portfolio and has a “strong internal control environment” and “good servicing performance metrics.”

The rating agency noted that the company’s “experienced management” team continues to support its operations and that it believes that it “will remain a capable residential loan servicer for a variety of investors in the marketplace.”

S&P also noted that, since its last review of its U.S. servicing operation in May 2018 that Computershare Loan Services had, completed its acquisition of LenderLive Financial Services. It had improved the training it provides staff members by providing additional alternation between classroom and on-the-job experience and greater support for contact center workers as well as hiring new coaches for new employees , enhanced its customer website to accommodate private-label clients, introduced new systems and technology for its customer service staff and elsewhere, better aligned its foreclosure and loss mitigation departments, and implemented an analytics tool to enhance the pipeline and timeline for foreclosures.

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Franklin Mortgage
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ATA National Title Group, LLC (ATA), a full-service title insurance agency based in Farmington Hills, Michigan, announced that it has merged with InTitle Agency to expand its coverage in Ohio and Kentucky. Operating under the ATA umbrella, the new entity will remain as InTitle Agency.

Terms of the transaction, which closed July 1, were not disclosed.

“Our expansion with InTitle enables ATA’s continued growth in our key markets with a company that has similar values and vision to ours,” said William Robinson Jr., ATA President. “In addition, this expansion brings greater capacity to ATA with a broader range of people.”

InTitle Agency will maintain its office in Cincinnati, Ohio, as well as its 11 employees, adding to ATA’s established Ohio presence. Currently, ATA operates four Talon operations in the Columbus area, as well as numerous offices in Indiana, Illinois, and Michigan.





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